Terms of service

Terms and Conditions of Sale

The following terms and conditions shall apply to all purchases made by the Purchaser for Products offered for sale by the Seller. Please read them carefully and do not continue with the purchasing process unless you agree with the terms and conditions.

1. Definitions

The Seller is SleepRight (Europe) Limited, Hereinafter referred to as "us" or "we" or "our"
The Purchaser hereinafter referred to as "you" or "reseller"
The Products offered for sale shall mean the products described on this web site, as amended from time to time, hereinafter referred to as "Product" or "Products"
"Used" shall mean opening a foil wrapped product or tamper evident seal.

2 Prices and Payment

Prices for Products shall be described on this web site and may change from time without notice. Credit terms are not acceptable unless specifically agreed by us in advance

3. Order Acceptance

Once you place your order, it will be subject to acceptance by us. Any automated order acceptance received by you by email shall not constitute acceptance by us of your order. Acceptance shall take place when we dispatch the Products to you. If we do not accept your order, we will provide you with a full refund of the purchase price paid by you.

4. Despatch

In most cases we will despatch your order from our stock in the UK the same day of receipt of order. However, it may take up to 3 days before we can dispatch your order.

5. Delivery

5.1 Delivery will usually be by Royal Mail standard service or other expedited services as requested by you during the order process. Should the order take longer than 28 days from receipt of order by us to deliver to you, you have the right to cancel the order and receive a full refund.

5.2 Once we had despatched your order, you will be required to receive the order and may have to sign for it. In the event that you are not able to receive your order or sign for it in reasonable time, Royal Mail or other delivery agent may return the order to us. In this event, we will attempt to contact you to make alternative delivery arrangements. If we cannot contact you or cannot agree on alternative delivery arrangements, we will refund the purchase price, less any delivery costs already incurred by us.

5.3 In the event that we accept an order for delivery to a country outside the UK, it is your responsibility to be familiar with customs formalities and import procedures for importing into that country. We will not be liable for any import taxes, duties or other fees due on import or any delays caused by import issues.

6 Suitability of the Products

By agreeing to these terms and conditions, you are confirming that you have read and have understood the Product information on this web site including the sections relating to the suitability of the Products.

7. Packaging

We may ship your order in product packaging that is different to that displayed on our website. However, the product is exactly as described.

8 Liabilities

8. 1 We shall not be liable to you for any failure or delay in the performance of our obligations to you which are due to acts or events beyond our reasonable control, including, but not limited to acts of war, industrial disputes, fire, flood, tempests and national emergencies and if so delayed,shall be entitled to a reasonable extension of time for performing our obligations.

8.2 In no event shall we be liable for direct, indirect or consequential losses incurred by you for any reason relating to the provision or use of the Products. Our maximum liability to you shall be the replacement price of the Products supplied to you.

9. Right to Cancel

We hope that you are satisfied with the Products purchased from us, but should you change your mind for any reason, you may cancel your order within 21 days of receipt of the Products. Note: please check the Product carefully to make sure it meets your needs. If the Product has been Used, then you are deemed to have accepted the Product and no refund will be provided. Please call us or email us for return instructions. Products sent back to us, should, if possible, be in their original packaging and include your name and order number. We will refund the full purchase price paid by you to us within 10 days of receiving your returned Products. (Excluding packaging and postage costs for the outbound delivery and return postage costs incurred by you). Please note: we cannot process cancelled orders if you have not provided a returns number with the returned Products. Nothing in these terms shall affect your statutory rights.

10. Warranty

We guarantee that Products supplied by us shall be new and free from defect. We will replace or refund the purchase price paid by you of any defective Product at your choice.

11. Severability

If any provision of the Agreement is held invalid, illegal or unenforceable for any reason, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if the Agreement had been executed with the invalid illegal or unenforceable provision eliminated.

12. Law and Jurisdiction

The Agreement shall be considered as a contract made in England and according to English Law and subject to the exclusive jurisdiction of the English Courts to which you and we hereby submit.

September 2018