Shipping Policy

In most cases we will despatch your order from our stock in the UK the same day of receipt of order. However, it may take up to 3 days before we can dispatch your order.

1.1 Delivery will usually be by Royal Mail standard service or other expedited services as requested by you during the order process.

1.2 Delivery charges will be shown during the checkout process.

1.3. We will usually despatch your order the same day of acceptance by us but it may take 3-5 days before we can despatch.

1.4. Delivery to European Destination will be 4-14 days from despatch. Should the order take longer than 28 days from receipt of order by us to deliver to you, you have the right to cancel the order and receive a full refund.

1.5 Once we had despatched your order, you will be required to receive the order and may have to sign for it. In the event that you are not able to receive your order or sign for it in reasonable time, Royal Mail or other delivery agent may return the order to us. In this event, we will attempt to contact you to make alternative delivery arrangements. If we cannot contact you or cannot agree on alternative delivery arrangements, we will refund the purchase price, less any delivery costs already incurred by us.

1.6 In the event that we accept an order for delivery to a country outside the UK, it is your responsibility to be familiar with customs formalities and import procedures for importing into that country.

We will not be liable for any import taxes, duties or other fees due on import or any delays caused by import issues outside our control.

Royal Mail will pass the parcel to the local country carrier for the final leg of the delivery journey and will process the package through customs on your behalf. There may be a fee for this service which is payable by you.

If the local carrier contacts you to arrange delivery or for payment of customs fees, you must respond in a timely manner. After a reasonable time and attempts to contact you by the local carrier have failed, they may return the package back to us. In this case, we will refund the product cost, less the outbound shipping costs upon receipt by us and a restocking fee of 40% of the original product cost.